Last updated: March 2026
Due to the nature of telecommunications services, all payments made to Portus PBX are generally non-refundable. This includes account balance top-ups, monthly plan fees, and phone number purchase fees.
Account balance credits are non-refundable once added to your account. Unused balance does not expire and remains available for future use on our platform.
Monthly plan fees are charged at the time of plan activation or upgrade. These fees are non-refundable. If you downgrade or cancel, you will retain access to your current plan until the end of your billing period.
Phone number purchase fees are non-refundable. Once a number is acquired, the purchase fee cannot be recovered. If you release a number, the fee is not returned to your balance.
We may consider refunds in the following exceptional circumstances: duplicate charges due to a technical error on our part, charges made after a verified account cancellation request, or service outages exceeding 24 continuous hours affecting your account. Refund requests must be submitted within 7 days of the charge.
To request a refund under exceptional circumstances, contact our support team through the dashboard with your account email, the charge amount, date, and reason for the request. We will respond within 5 business days.
Filing a chargeback without first contacting us may result in immediate account suspension. We encourage customers to contact us directly to resolve any billing disputes.